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Frequently Asked Questions
West Side Madeira
Planning an adventure should be exciting—not confusing. At West Side Madeira, we want you to feel totally prepared (and pumped!) for your outdoor experience.
Whether you’re gearing up for your first canyoning trip, a sunrise hike, or you’re ready to soar over the coastline on a paraglider, we know you might have a few questions before take-off.
That’s why we’ve put together this handy FAQ section—covering everything from what to bring and what to expect, to safety, weather, and more. Dive in, get the info you need, and feel free to reach out if you don’t see your question here. We’re always happy to chat and help you get adventure-ready!
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FAQ’s
General Questions
How do I book an activity?
Book online via our website or contact us by phone or email. For last-minute availability, give us a call.
What if the weather is bad?
If conditions are unsafe (rain, strong wind, or storms), we’ll reschedule or refund your booking.
Are the guides certified and experienced?
100%! All our guides are licensed, with years of experience and regular training in safety, first aid, and rescue.
Do you offer group discounts or private tours?
Yes, we offer discounts for groups of 4 or more, and private tours are available on request.
Can I combine multiple activities in one day?
Definitely. Try a canyoning + paragliding combo, or a morning climb followed by an afternoon flight. Ask us for custom packages.
What languages do your guides speak?
Our tours are 100% spoken in English or Portuguese.
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FAQ’s
Climbing
Do I need experience to go climbing with you?
Not at all! We offer routes for all levels, from total beginners to advanced climbers. You’ll be coached by certified guides every step of the way.
What should I bring for a climbing session?
Comfortable athletic wear, shoes/boots (ideally approach shoes), sunscreen, and water. We’ll provide the rest.
Is climbing safe?
Absolutely. Safety is our number one priority. All gear is tested and maintained regularly, and our guides are trained in rescue techniques.
What kind of climbing do you offer?
We specialize in sport climbing, top-rope routes.
How long does a climbing trip last?
Typically, half-day (3–4 hours).
Is there a weight limit for climbing?
Most of our equipment limitations are followed by these values: waist circumference:115 cm thigh circumference: 65 cm. If you’re unsure, just contact us and we’ll find the best option for you.
Can I bring my own gear?
Absolutely! You’re welcome to use your own harness, shoes, chalk, or helmet—just let us inspect it for safety before we start.
How physically demanding is it?
We offer climbs suitable for all fitness levels, and our guides are great at adjusting the pace. A moderate level of fitness is helpful but not required.
What happens if I get scared halfway up?
That’s totally okay! Our guides are trained to support you and help you down safely. You’re never alone and you can pause or stop anytime.
Do you have climbing options for kids?
Yes! We offer family-friendly routes and special equipment for younger climbers (ages 6+). Climbing is a fantastic way for kids to build confidence and coordination.
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FAQ’s
Paragliding
Do I need any prior flying experience?
No, tandem paragliding is beginner-friendly. Your pilot takes care of everything—just run a few steps at takeoff and enjoy the flight.
What does it feel like to paraglide?
It’s like floating on air. Gentle, quiet, and incredibly scenic.
How long is the flight?
Flight time depends on weather and location, but most tandem flights last between 10 to 20 minutes.
Can I bring a camera or phone?
For safety reasons, we recommend using a secured action cam. We offer in-flight photo/video memories.
What should I wear?
Dress in layers—long pants, a windbreaker or light jacket, and hiking boots – we may need to cancel or postpone your flight if you arrive without the required gear. Paragliding involves takeoffs and landings on uneven terrain, so appropriate footwear and clothing are essential. It’s cooler in the air than on the ground.
What if I’m afraid of heights?
Surprisingly, many people who fear heights enjoy paragliding. The smooth motion and lack of visual reference to the ground can make it feel very natural.
Can I eat before flying?
Yes, we recommend eating something light at least an hour before your flight. Avoid heavy meals or alcohol right before flying to stay comfortable in the air.
Is it possible to get motion sickness during the flight?
Yes it is possible—especially if you’re prone to motion sickness. Let your pilot know if you’re feeling unwell and they’ll adjust the flight to make it as smooth as possible.
Is paragliding affected by weather?
Very much so. Flights are entirely weather-dependent. Wind speed, direction, and visibility must be just right. If the conditions aren’t safe, we’ll reschedule or offer a refund.
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FAQ’s
Canyoning
Do I need to know how to swim?
Basic swimming ability helps, but we provide flotation gear and the guide will assist you through all water sections, just make sure you let us know before the first pool.
What should I bring?
Bring a swimsuit, towel, and dry clothes for after the activity. We’ll provide wetsuits, helmets, harnesses, and canyoning shoes.
Can kids do canyoning?
Yes, we have family-friendly canyoning (Level 1) tours designed for children aged 6 and up, with easy jumps and shallow waters.
What about the jumps—are they mandatory?
Not at all. Every jump has an alternative way down—either a walk or a rappel. Your guide will always offer options.
How long does a canyoning tour last?
Most tours range from 3 to 5 hours depending on the canyon that you choose. We’ll let you know exact timing when you book.
Do I need to be very fit to go canyoning?
Not necessarily, we offer canyoning routes for all levels. A basic level of fitness and comfort in the water and hiking is helpful, but you don’t need to be an athlete.
Is the water cold?
It can be, depending on the season and location, but we provide thick neoprene wetsuits, socks, and gloves when needed to keep you warm and comfortable all the way.
Can I wear glasses or contact lenses?
Yes, but with caution. If you wear glasses, we recommend using a secure sports strap. Contacts are generally okay, but it’s best to use daily disposables just in case they get wet or washed out. Please note that we are not responsible for any losses.
Can I bring a GoPro or waterproof camera?
Definitely, as long as it’s securely mounted (like a helmet or chest strap). Please note that we are not responsible for any losses.
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FAQ’s
Hiking
Will I always see the sunrise?
We can’t guarantee a clear sunrise every day — Madeira’s mountain weather is unpredictable. Some mornings are crystal clear, others misty or dramatic. Even when the sun isn’t fully visible, the early light, atmosphere, and landscape still make for a beautiful and memorable experience
Where do we meet for the tour?
We meet at the end point of the hike, where you’ll leave your car. From there, your guide will drive you up to Bica da Cana for the sunrise. Exact meeting instructions are provided after booking.
Meeting Point 5am: 32°45’16.4″N 17°01’12.4″W
Is hotel pick-up or drop-off included?
No, hotel transfers are not included. Guests meet us directly at the trail’s end before sunrise. If you need transport, we’re happy to recommend local taxi options.
How difficult is the hike?
Our sunrise hikes are designed for moderate fitness levels. The pace is relaxed, and there are regular breaks. If you’re unsure, feel free to ask us about the specific trail conditions.
What should I bring with me?
Comfortable hiking shoes, warm layers (especially for sunrise), a rain jacket, water bottle, and a small backpack for your personal items.
What kind of breakfast is included?
We serve a light picnic breakfast with fresh local pastries, fruit, and warm drinks. Vegan or gluten- free options are available if requested in advance.
What happens if the weather is bad?
Madeira weather can change quickly. If conditions are unsafe, we’ll offer an alternative route, reschedule, or cancel with a full refund. Cloudy skies don’t cancel the tour.
Is insurance included?
Yes, all guests are covered by personal accident insurance during the experience.
Can I bring my child?
The tour is best suited for adults and teens aged 12+. If you’re considering joining with a younger child, contact us to discuss suitability.
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West Side Madeira
What are you waiting for?
Hike. Climb. Fly. Repeat.